Uso do aplicativo checklist fácil no transporte de tubos em um centro de distribuição

Abstract

Damage and loss of products during transport are trivial problems for companies that work with logistics. For this, it is extremely important to know how to analyze the logistical process and identify the root causes of breakdowns and losses. Thus, the objective of this work was to evaluate the impacts of the Easy Checklist application within a tube distribution center in the northern region, as well as to verify the impacts of training with the loading team during the years 2021 and 2022 to reduce the customer complaints. After analyzing the process using the action-research methodology, opportunities for improvement were identified. The identified improvements were implemented through the proposed action plans, which resulted in a decrease in the complaint rate and in the number of damaged and lost products during the period studied. In general, the results obtained confirmed the hypotheses raised and demonstrated how the applied methodology can impact the reduction of the customer complaint rate.