Diagnóstico organizacional, aplicação de ferramentas e gestão de processos na empresa Eurolubs

Abstract

Organizations constantly face internal problems, the most efficient strategy is to identify these points and address their causes, the company in question operates in the oil and lubricant distribution segment of the oil company Shell, the survey aims to identify the main point of improvement of the company, the organization of inventory and item disposition, in addition to the effective order delivery process, proved to be inefficient compared to what it could be, all this inconvenience affects the team relationship and reduces the customer satisfaction rate and the perceived value by customers, through bibliographic research, research in the company, in addition to the mapping and applied diagnoses of meetings with the company, questions were raised in relation to its logistical process, it was concluded that the effective improvement of its organization and delivery process would generate greater internal satisfaction in addition to better execution of what the company proposes, delivery of your orders.