A mudança no ambiente físico como fator garantidor da não insatisfação: um estudo de caso no Tribunal de Justiça do Amazonas

Abstract

An individual's motivation in organizations can be changed by environmental factors if they do not meet the minimum needs that ensure a healthy workplace. Given this, the present paper aims to analyze how the change in physical arrangement affects job satisfaction and performance and the effects on internal customer service. The classification of the research was observational, with a case study conducted in the Division of Personnel of the Court of Justice of Amazonas, of qualitative and quantitative nature. To this end, observations were made in the sector and bibliographic searches related to the subject, having the questionnaire and Google Forms as data collection instruments. The results show efficacy in the relationship between environmental factors, causing no dissatisfaction to those who work in the sector, as well as to those who need the care provided.