Dano Temporal: A reparação ao consumidor pela perda de tempo gerada pela falha na prestação de serviço nas relações de consumo.

Abstract

The time lost by the consumer trying to solve problems caused by poor service and supply in consumer relations is a reality under discussion in the Brazilian judicial system. The Productive Diversion Theory of the Consumer appears, then, with the proposal of a just compensation to the consumer in the face of violations of their rights, including the freedom to enjoy their time. Per On the other hand, the materialization of the Theory still encounters some challenges in the legal field, in particular as to the justification of the compensation due due to the loss of time, seen as a mere annoyance, be framed as damage that can be repaired. In this bias, the autonomy of temporal damage, as a new current, inspires researchers and scholars in the area a response to the damage caused by the loss of time generated to the consumer by the failure in the provision of services.