TELEACESSO BUCAL - Tecnologia educacional para qualificação de coordenadores e profissionais da APS: Produção baseada no acesso da população à saúde bucal no Amazonas

Abstract

The expansion of access to health by the population is a challenge for the PHC to improve the quality of health. When we talk about the population's access to Oral Health in PHC, we are also ahead of a major challenge, which involves ensuring quality access, which is facilitated, comprehensive and resolute. The objective of this project is to develop a prototype of educational technology for the qualification of coordinators and oral health professionals in the municipalities of the state of Amazonas on concepts, methods and techniques on access to health services in PHC, to help improve the population's access to oral health. The field research was conducted through an exploratory and descriptive study, with a quantitative-qualitative approach, with the participation of 59 coordinators, through the electronic form, consisting of 15 objective questions and two open questions. For data analysis of the objective questions an Excel spreadsheet was used and the open questions were through Content Analysis, in the thematic modality. The coordinators stated that they have the PNSB guidelines as a guide for oral health access, that the teams carry out the reception, despite pointing out flaws in the training of professionals, in carrying out this and in the qualified listening to the needs of users. The most responded that the oral health teams in their municipality do not organize and share their care agenda and that many teams still use the distributed token model, reporting the need of users to stand in line and get a password for the service. This research allowed us to know better, through the vision and perception of the coordinators, how is the access to oral health of the population in PHC in Amazonas, its quality and the work processes of the teams, in guaranteeing this access, thus enabling an analysis and reflection on its weaknesses and potential for achieving its expansion and improvement. Thereby, the educational technology prototype was developed, with the objective of training and qualifying coordinators and oral health professionals. With the potential, even to help improve the population's access and quality to oral health, supplying the need and demand for Continuing Education for these professionals, with the advantage of having a wide reach, as it is conceived as a distance course, via the Telehealth platform, thus fulfilling its function effectively and efficiently