Cultura de segurança do paciente: avaliação pelos profissionais da UTI Neonatal em Manaus-Am

Abstract

To evaluate the Safety culture in a Neonatal Intensive Care Unit in the State of Amazonas. Method: this is an exploratory study with a quantitative approach of the survey type with professionals from the multidisciplinary health care team who work in the Neonatal Intensive Care Unit service of Maternidade Dr Moura Tapajóz located in the city of Manaus-Amazonas, by completing the form validated and adapted version of the Hospital Survey on Patient Safety Culture (HSOPSC) instrument, from the Agency for Healthcare Research and Quality (AHRQ). Results: There was a predominance of females, between 41 and 50 years of age, with a degree of professional education specializing in neonatology, active promotion of Patient Safety, but undermined by fear of punishment during AE. Conclusion: The importance of demystifying the punitive culture, effective communication, the risk of work overload and “crisis situation”, and the positive impact of the implementation of the PSN are highlighted