A percepção da comunidade acadêmica dos discentes do curso de administração sobre a ouvidoria de uma universidade pública

Abstract

The ombudsman appeared in Brazil in 1986 and since then it has been a tool that has been put into practice in several areas, both public and private, to be a mediator between management and the public. In this academic essay, it was the goal to understand how this relationship works in a Public University, between the management and its public. Therefore, the general objective of the article is to analyze the importance of the Ombudsman in the communication between the university management and its clients, aiming to observe how this affects the efficiency of the service provided. However, it is considered a positive study because it can bring improvements between the mediation tool between management and the academic community. Considering that, about the approach, it was made a case study with the students of the administration course at the University researched, in addition to documentary and bibliographic research, with to the previous knowledge acquired by the researcher throughout the course, so that it can be reached a conclusion regarding the questions that generated this study. However, the study was important because it reached the results that showed that there is still a lack of communication and dissemination of ombudsman services in the university