Proposta para padronização e implementação de melhorias no processo de controle de qualidade de recebimento em uma fábrica localizada no Polo Industrial De Manaus

Abstract

This work targets to present proposals for improvements and standardization of activities in the Incoming Quality Control department, in order to optimize available resources and make information available to interested parties, in order to avoid recurrence of non conformities in raw materials and strengthen customer-supplier relationships. With regards to the motivations of this study, it starts from occurrences that affected the production process constantly, causing loss of production and delays in attendance, resulting in the need to deal with non-conformities externally, fleeing from the previous way of solving quality problems detected in productive materials, in which only internal actions were carried out to immediately solve the problem and the information did not reach the responsible for supplying the defective material. For the development of the work, electronic spreadsheets filled in manually, data taken from environments of the TOTVS system and dashboards created through tools for business analysis were used. Once all the proposals have been developed and implemented, it is possible to verify that the hypothesis of the work is valid, showing that it is possible, based on routine observations of the department, to identify opportunities for improvement and new tools to be implemented, without the need for investments and extra costs.