Adversidades e estresse em ambiente de trabalho: um estudo descritivo sobre as estratégias de coping praticadas pro profissionais do setor financeiro no Município de Manaus - AM

Abstract

In an increasingly competitive and demanding organizational environment, employee adaptation to stressful situations becomes a growing need. This study aimed to identify stress-coping strategies, based on Lazarus and Folkman's theory, used by financial sector professionals in Manaus to maintain their activities. The research followed a qualitative and quantitative approach, with a descriptive approach, adopting both a literature review and a case study. Data collection was conducted through an online questionnaire administered to financial professionals at a local retailer, with a total of 82 valid responses. Data analysis was conducted using SPSS software, applying Spearman's correlation to identify behavioral patterns. The results indicated a predominance of functional strategies, such as the use of social support and self-control, compared to dysfunctional strategies. Furthermore, significant variations in responses were observed regarding factors such as age, income, education, experience in the field, and position. Theoretical implications suggest the need for interventions focused on developing adaptive coping skills, especially among vulnerable groups, recommending the implementation of psychological support programs and strategies to promote mental health and productivity in the financial sector.