Análise da implementação do sistema integrado de gestão eletrônica de documentos (SIGED) na administração pública – estudo no protocolo central de uma instituição de ensino superior

Abstract

This article will analyze the impacts of the implementation of a new electronic document management system – SIGED, on the administrative procedures of a protocol in a higher education institution-HEI. The challenges of transitioning from a system with physical processes to a fully digital one is the object of this study, considering that its benefits can be seen in the short and long term, but for a better result, it is necessary to identify and mitigate its limitations. Thus, the objective is to explain the relevance of the protocol sector in an institution, indicate the changes that this implementation of the system caused, as well as identify its impacts, benefits and limitations so that continuous improvement can be worked on in a public agency. It was observed that limitations such as tools and training were pointed out, on the other hand, it is satisfying users and bringing benefits such as economy, speed and reliability.