Análise sobre o impacto da capacitação do servidor público - estudo de caso da ESUDPAM- Escola Superior da Defensoria Pública do Estado do Amazonas

Abstract

The approach to the impact of professional training of public servants, in particular, the Public Defender of the State of Amazonas, through the Superior School of the Public Defender of the State of Amazonas - ESUDPAM, is necessary, since training is a tool very important for there to be a change in the behavior of public servants. In order to achieve a constant improvement in the quality of services provided by the institution, it is necessary to pay special attention to the server, with actions that contribute to their motivation, commitment and more efficient performance. This work aims to understand the process of professional training, as well as demonstrate the relevance of People Management practices, considering the person as the essence of organizations. The objective is to expose the importance and analyze the impact of professional training of public servants of the DPE-AM, point out the Public Defender's Office as an institution promoting access to justice, highlighting the role of the Public School of the Public Defender of the State of Amazonas and identify the advantages and challenges of the migration of courses promoted by ESUDPAM to the online format adopted from 2020. The methodology used contemplates a mix of bibliographic research combined with analysis of official documents of the DPE-AM, such as the annual reports prepared by the school, in addition to public notices for the courses, obtained from the official website of the institution. As for the approach, the research is qualitative and as for the purposes, it is considered exploratory research. The main result achieved is that there is a growing availability and demand for courses, which encompass both the legal and administrative areas, among several other topics that contribute to better service.