Resistência às inovações tecnológicas no serviço pública

Abstract

When implementing a technological innovation in the public sector, resistance to change is inevitable in the organizational environment. This is one of the main barriers to be faced in the context of technological advances in public service. Having said that, the general objective of this article is to assess the resistance to technological changes of public servants in the organization. For this, the method used was quali-quantitative, with explanatory and descriptive characteristics. Thesurvey for data collection was carried out with a sample of 40 employees of the Court of Auditors of the State of Amazonas, from May to July 2021. The survey instruments adopted were questionnaires with closed and open questions. Data analysis was based on bibliographic research on the issue in question. The results found corroborate studies in the literature and show that most respondents are resistant to change due to factors such as lack of interest, lack of mastery of technology and self- indulgence. Finally, these findings confirm the importance of this study for professionals in Administration and society, as this barrier generates several consequences for the institution, directly and indirectly affecting the development of the Organization's activities and productivity and also harming external services that are indirectly linked to her.