A ferramenta inventário da oferta turística e sua aplicabilidade nos hotéis de rede do Polo Industrial de Manaus.

Abstract

This monograph discusses about the importance of the inventory tool of tourist supply and its applicability in the hotel sector (tourist category) of Manaus. The city of Manaus has some tourism-class hotels that are strategically located and receive a large number of guests. The services offered in these enterprises should address important issues, such as professional qualification and qualification, adequate infrastructure and differentiated service presentation of the others. In this sense, service becomes a key factor for customer satisfaction. The general objective of this work is to demonstrate the applicability of the tool, tourist inventory, in the hotel sector (tourism category) in order to diagnose the status of the infrastructure and services offered, using the Inventory of Tourism Offer (IOT) tool. It is a field research with direct observation in the place to verify the facts and situations related to the phenomenon studied, which are the researched hotels located in the industrial area of Manaus, contributing to the collection and analysis of data acquired in crazy The great source of satisfaction of the guests is the services offered and obligatory within a hotel, but for this to be achieved one must make use of the correct way, the tool of the tourist inventory.