Contribuições gerenciais do profissional enfermeiro à qualidade em saúde: uma revisão integrativa

Abstract

This research aimed to identify, in the available studies, what are the managerial contributions of professional nurses to health quality. It is a integrative literature review, which included 9 articles, which were subjected to analysis of contents by Bardin, based on Donabedian's Systemic Structuring Model. As a result of this analysis, 3 categories and 4 thematic subcategories were obtained: 1) Structure - Human resources management: quantification, qualification and relationship; 2) Process - Planning as a management tool in promoting quality assistance and Communication as a management tool risks; and 3) Result - Health quality assessment actions. From these, it was possible to identify the nurse as a promoter of the culture of quality in health services Nursing and health, through the actions of: management direction and control, management of human resources, administrative planning and risk management. Despite the identification of the quality triad described by Donabedian, it is still necessary to development of research with a broader view on the topic in the area of Nursing, mainly, about: management of physical and environmental resources, conflict negotiation, decision making and, technologies and innovation as contributions management skills of professional nurses to quality management