Guia de turismo: perfil profissional e mercado de trabalho na cidade de Manaus.

Abstract

Tourism is a social phenomenon that has evolved along with humanity, is always in transformation incorporating new practices and technologies for its better functioning, besides the technologies requires the work of several professionals and one of them is the tourism guide. Being a fundamental service provider for the good progress of tourist activity anywhere in the world, the tourist knows the city from the look and perception of the guide, so the same has a huge responsibility with the tourist and with the destination. In addition to articulate and organize all the systematic of the scripts, being responsible for meeting all the needs and expectations of the client. The present research aims to analyze the profile and performance of this professional whose work is essential for the quality of the tourist experience as well as the operation of the other entities of the tourist trade. Regarding the methodological objectives, the present study is characterized as qualiquanti, of the case study type and its objectives are explanatory. The results obtained with the research made it possible to trace the professional profile of the guide and to understand the challenges of its performance in Manaus from the perspectives of the market in the figure of the managers of agencies and attractions as well as the professional perspective through the union of the guides of tourism- SINDEGTUR. This work fills a gap of studies in the area and contributes in the academic scope, contributes to the tourist trade in general, and to the people that lives in Manaus and uses the services of these professionals. So, the importance of it is evident since it also presents the current panorama of the market for this professional in the city of Manaus.